Terms & Conditions

Acceptance : All orders and transactions between Nordikota and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.


Privacy Policy : Acceptance of our Terms & Conditions assumes acceptance of our privacy policy, which covers what personal data we store, and how it is used.  Please ensure you read our Privacy Policy at: https://nordikota.co.uk/privacy


Exclusivity : Nordikota trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of Nordikota and the Customer.


Variations : Nordikota may vary, without any liability, the content of the site, including quotations, sales literature or other documents as long as such alterations do not materially affect the quality of the goods. All products are printed by hand, as such Nordikota shall endeavour to match the colour, style and positioning on each item however Nordikota is unable to guarantee an exact match.


Price : All prices quoted on the Nordikota website are in British Pounds Sterling (unless you select a different currency) and are exclusive of postage. This cost shall be quoted to the customer prior to acceptance. Nordikota is entitled to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed Nordikota will honour the price as per the email agreement with the customer.


Quotes : Quotes are valid for a period of 30 days unless otherwise agreed in writing by Nordikota. A quote is a separate agreement between Nordikota and the customer and as such the customer is not entitled to any further discount as advertised on the website.


Payment : The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in writing between Nordikota and the customer.  Should an agreement be accepted between Nordikota and the customer, Nordikota is entitled to invoice the customer for payment on or at any time after dispatch of goods. The customer shall make payment without deduction or setoff within 7 days of the date upon the invoice. Payment is to be made either by cheque made payable to ‘Nordikota’ or using the secure online server within our website.  In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.


Non Payment : If payment has not been made within 14 days of the invoiced date, Nordikota is entitled to (a) suspend any further orders for the customer, and (b) charge the customer interest at a rate of 2% a month or part thereof from the date such monies are due until payment in full is made, and (c) pass on all collection charges to the customer that are incurred in the collection of the monies, until payment in full is made.


Cancellation : No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of Nordikota. As goods are personalised a 'cooling off' period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected.


Alterations : Nordikota shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed Nordikota shall not be liable for the cost of a reprint.


Delivery : Any dates provided for delivery are approximate only, and Nordikota is not responsible for the timely receipt of goods once dispatched to the customer.  As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products. Orders not received within 7 working days of payment must be reported to Nordikota by email. Failure to notify us within this period will result in Nordikota not accepting any responsibility for items dispatched and not delivered/received. 


Delivery costs : The cost displayed throughout the site exclude the cost of postage. Delivery costs are shown prior to final order and payment.  Orders will be dispatched using Royal Mail or for larger parcels a Courier at the discretion of Nordikota.  Goods returned to Nordikota described as undeliverable, will be subject to a redelivery charge.


Damaged Goods : Damaged goods must be reported to Nordikota within 48 hours of delivery by email, failure to do so and Nordikota will not accept responsibility and the customer shall not be entitled to reject the goods.  Upon agreement by email Nordikota will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by Nordikota to qualify for a replacement free of charge. A refund may be considered at the discretion of Nordikota. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by Nordikota.


Colour and Sample Matching : Nordikota will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and Nordikota is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design Nordikota recommends that a sample mug is obtained, to proceed without a sample is at the sole risk of the customer. All products are printed by hand, as such Nordikota shall endeavour to match the colour, style and positioning on each item however Nordikota is unable to guarantee an exact match.


Images : Nordikota does not accept responsibility for the quality of images sent to us, 'the higher the quality of image the better the print'. Licensed or copyright images, logos or trademarks must not be submitted to Nordikota by the customer for reprint without the consent of the owner. Nordikota shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.


Design Service : Nordikota offers a Service that is designed to provide the customer with the opportunity to view an illustration of their image on our products. Nordikota shall then resize the image to provide the customer with a product of optimal quality. Nordikota accepts no responsibility for poor quality images submitted to us. The better the image supplied to Nordikota the better the print.


Errors : Nordikota does not accept responsibility for customer input or spelling mistakes on orders. Nordikota does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.


Liability : Except in the case of death or personal injury caused by negligence on behalf of Nordikota, Nordikota will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.


Website Liability : Whilst Nordikota endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, Nordikota shall not be liable to the customer or site visitors for any destructive results.


Force Majeure : Nordikota shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of Nordikota obligations in relation to the goods if the delay or failure was due to any reason beyond Nordikota reasonable control.


Jurisdiction : Any contract formed under these conditions of sale shall be construed and enforced in accordance with English Law in the Courts of England and Wales.